FAQ
🏍️ About Our Products
What products does Xavia Racing offer?
We design and produce motorcycle jackets, protective gear, and customized riding apparel. We also create MX (motocross), cycling, MTB (mountain biking), and sportswear clothing. All our products combine safety, comfort, and craftsmanship.
Do you offer women’s and youth sizes?
Yes. We offer products for men, women, and youth riders. You can find available sizes in each product’s description.
What materials do you use?
We use premium leather, advanced textiles, and breathable technical fabrics. Each material is chosen for comfort, durability, and safety.
🧵 Ordering & Customization
Can I order a customized jacket or gear?
Yes. We specialize in custom designs for motorcycle jackets and apparel. You can choose materials, colors, sizes, and personalized details.
How do I request a custom order?
You can contact us through our website’s contact form or email us directly. Please share your measurements, design preferences, and any special requests.
How long does a custom order take?
Custom orders usually take between 3 to 6 weeks, depending on the design and materials. We will confirm the estimated delivery time when you place your order.
Can I order products outside Italy?
Yes. We ship internationally. Shipping costs and delivery times depend on your location.
🚚 Shipping & Delivery
How can I track my order?
Once your order ships, we will send you a tracking number by email. You can use it to follow your delivery online.
What shipping carriers do you use?
We work with trusted international and local carriers to ensure safe and fast delivery.
🔁 Returns & Exchanges
What is your return policy?
You can return unused and undamaged products within 14 days of delivery. Custom-made items cannot be returned unless they are faulty.
How do I start a return or exchange?
Please contact our customer service team through the website or by email. Include your order number and reason for return, and we will guide you through the process.
When will I receive my refund?
Once we receive and inspect your return, we will process your refund within 5 to 7 business days. The refund will be made through your original payment method.
🧼 Care & Maintenance
How should I clean my leather jacket?
Wipe it gently with a soft, damp cloth. Do not use bleach or machine wash. Store it in a cool, dry place away from direct sunlight.
How do I care for textile or sportswear items?
Wash them in cold water with mild detergent. Avoid high heat when drying or ironing. Always follow the care label instructions.
🏠 Company Information
Who owns Xavia Racing?
Xavia Racing is a family-owned company founded by five brothers in Italy. Our story began as a small leather workshop in the late 1990s and officially became Xavia Racing in 2009.
What are the values of Xavia Racing?
We believe in craftsmanship, safety, innovation, community, style, and integrity. Our motto is “Be Geared To Ride In Style!” — a promise to every rider who chooses our gear.
How can I contact Xavia Racing?
You can reach us through the contact form on our website or by email. Our team will respond as soon as possible to help with your request.