Shipping policy
Shipping
At Xavia Racing, we are committed to delivering your order safely, efficiently, and on time. This Shipping Policy outlines the terms and conditions of how we process and ship orders worldwide.
1. Order Processing Time
- All orders are processed Monday through Friday, excluding public holidays.
- Please allow 1–2 business days for order processing before shipment.
- Orders placed after 12:00 PM (CET) will be processed on the following business day.
Note: Processing times may be slightly extended during promotional periods or high-volume seasons.
2. Shipping Options & Delivery Times
We offer reliable and trackable shipping options for domestic and international deliveries:
| Region | Shipping Method | Estimated Delivery Time |
|---|---|---|
| Italy (Domestic) | Standard Shipping | 2–4 business days |
| EU Countries | Standard or Express | 3–7 business days |
| UK | Tracked International | 4–7 business days |
| USA & Canada | Tracked International | 5–10 business days |
| Rest of the World | Tracked International | 7–14 business days |
Delivery timeframes are estimates and may vary based on location, customs clearance, and courier service.
3. Shipping Costs
- Shipping costs are calculated at checkout based on destination, weight, and shipping method.
- We occasionally offer free shipping promotions, which will be clearly stated on the website.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and link to track your parcel in real time.
If you do not receive a tracking email within 3 business days of placing your order, please contact our support team at info@xaviaracing.it.
5. Customs, Duties & Taxes
- International orders may be subject to customs duties, import taxes, or other fees imposed by your local government.
- These charges are the responsibility of the customer and are not included in the shipping cost.
- Xavia Racing is not liable for any delays caused by customs clearance.
6. Address Accuracy
Please ensure all shipping details are entered correctly at checkout.
We are not responsible for:
- Delays or losses due to incorrect or incomplete addresses
- Orders returned due to non-collection or failed delivery attempts
If you notice an error in your shipping address after placing the order, contact us immediately at info@xaviaracing.it.
7. Lost or Damaged Shipments
We take great care in packing your order, but in the rare event of loss or damage during shipping:
- Contact us at info@xaviaracing.it within 7 days of delivery (or expected delivery date)
- Include your order number, photos (if damaged), and a brief description
We will assist in filing a claim with the courier and resolving the issue as quickly as possible.
8. Pre-orders and Made-to-Order Items
If your order includes pre-order or made-to-order products:
- The estimated shipping time will be stated on the product page
- Your full order will be shipped once all items are available, unless otherwise specified
9. Questions or Special Requests
For any inquiries regarding shipping times, special delivery instructions, or assistance with your order, please reach out to our customer service team:
info@xaviaracing.it
We’re here to help!